Shop Regulations Meume Design
Introduction
The online store available at https://meumedesign.com is operated by Meume Design sp. z o.o. located at ul. Objazdowa 15, 43-100 Tychy, NIP: 6463008478, REGON: 527030881, KRS: 0001069341.
Seller Contact Details:
- Phone: +48 780 077 277
- Email: meumedesign@gmail.com
This document (also serving as the terms and conditions according to the Act of 18 July 2002 on the provision of services by electronic means), hereinafter referred to as the "Terms and Conditions," specifies the types and scope of services provided electronically through the Online Store, the rules for concluding sales agreements via the Online Store, the rules for executing these agreements, the rights and obligations of the Customer and the Seller, as well as the procedure for withdrawal from the agreement and the complaint procedure.
§1. Definitions
- Online Store – the online store available at https://meumedesign.com.
- Seller – Meume Design sp. z o.o., ul. Objazdowa 15, 43-100 Tychy, NIP: 6463008478, REGON: 527030881, KRS: 0001069341.
- Customer - a natural person, a legal person, or an organizational unit without legal personality, which the law grants legal capacity, entering into an agreement with the Seller.
- Consumer - a natural person making a legal transaction with the Seller not directly related to their business or professional activity.
- Service – electronic services provided by the Seller via the Online Store.
- Sales Agreement – a distance agreement concluded between the Customer and the Seller via the Online Store, the subject of which is the purchase of a Product.
- Product – a product purchased by the Customer via the Online Store.
- Order Form – a form available in the Online Store enabling the placement of an order to purchase a Product.
- Business Day - one day from Monday to Friday, excluding public holidays.
§2. General Provisions
1. The Seller commits to providing services to the Customer within the scope and under the conditions specified in the Terms and Conditions.
2. The Customer commits to using the Online Store in accordance with applicable laws and social coexistence rules.
3. The Customer using the Seller's Services is obliged to comply with these Terms and Conditions.
4. The Seller complies with the principles of protecting the personal data of Customers as provided for by Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC.
5. The Customer consents to the collection, storage, and processing by the Seller of personal data to fulfill the agreement. Detailed conditions for the collection, processing, and protection of personal data by the Seller are specified in the Online Store's "Privacy Policy."
6. Information regarding the Product found on the Online Store's website constitutes an invitation to conclude an agreement within the meaning of Article 71 of the Civil Code Act of 23 April 1964.
7. All prices stated on the Online Store's website are gross prices.
8. The Seller reserves the right to make changes to the prices of Products available in the Online Store, introduce new Products, and conduct and cancel promotional actions or make changes to ongoing promotions.
9. It is prohibited to deliver unlawful or offensive content by the Customer. The Customer is obliged to use the Seller's websites in a way that does not disrupt their functioning, especially by not using specific software (including malicious software) or devices.
10. Particular risks associated with using electronic services include the possibility of unauthorized access to data transmitted over the network or stored on network-connected computers and interference with that data, which may result, in particular, in its loss, unauthorized change, or inability to use the services offered using the Online Store.
§3. Services and General Conditions for the Provision of Services
1. The Seller, through the Online Store, provides electronic services by:
- providing content about the offer and Products on the Online Store's website,
- enabling the completion of an order form to conclude a sales agreement.
2. The services specified in point 1 are provided free of charge.
3. The electronic services agreement in the form of enabling the completion of the order form is concluded with the Customer for a specified period at the moment of their initiation of the form and terminates upon withdrawal from completing the form or upon sending the completed form to the Seller.
4. The technical requirements necessary for using the services provided by the Seller:
- a device with Internet access,
- a web browser that supports Cookies,
- access to email.
5. The Customer bears the costs associated with Internet access and data transmission in accordance with their internet service provider's tariff.
§4. Sales Agreement
1. The Seller enables the placement of orders for Products available in the Online Store:
- using the Order Form available in the Online Store 24 hours a day, 7 days a week;
- by phone at +48 780 077 277;
- via email at meumedesign@gmail.com.
2. To place an order using the Order Form, the Customer selects a Product available in the Online Store, specifying the quantity they intend to purchase and indicating the features of the ordered Product. After selecting the Product (adding the Product to the "cart" via the functionality available in the Online Store), the Customer completes the Order Form, providing the necessary data for the Seller to fulfill the order, and then confirms the order by clicking the "Order and Pay" button.
3. To place an order by phone or email, the Customer provides the Seller with information about the ordered Product and the necessary data to fulfill the order, including identification data, address data, and contact information regarding the order (phone number, email address).
4. Upon receiving the order, the Seller sends the Customer a statement of order receipt via email to the address provided during order placement. The Seller then verifies the possibility of fulfilling the order and sends the Customer a confirmation message. At the moment the Customer receives the order confirmation message, a sales agreement is concluded.
5. The order confirmation message includes the agreed terms of the sales agreement, particularly the quantity and type of ordered Product, the total price to be paid, including delivery costs and the amount of any discounts granted (if applicable).
§5. Order Fulfillment Time and Delivery
1. The Seller fulfills orders according to their receipt order (taking into account §6 point 3 of these Terms and Conditions).
2. The order fulfillment time includes preparing, completing, packing, and issuing the Product by the Seller. The average fulfillment time for Products available in the standard offer is up to 4 business days. The order fulfillment time for Products made to individual order according to the Customer's specifications is up to 6 weeks (42 days).
3. Orders placed on a business day after 2:00 PM or on non-business days are treated as placed on the next business day.
4. If part of the order consisting of several Products is not currently available, the Customer is informed by phone or email and decides on how to fulfill the order (partial fulfillment, extension of waiting time, cancellation of the entire order, or selection of a replacement Product).
5. For orders consisting of several Products with varying availability and to be delivered in one shipment, the order fulfillment time will depend on the time it takes the Seller to complete the last Product included in the order unless otherwise agreed with the Customer.
6. The order fulfillment time should be added to the delivery time of the Product to the Customer by the carrier or by the Seller's own transport according to the delivery method chosen by the Customer. Information about delivery methods and costs is available on the Online Store's website and indicated to the Customer during the order placement process.
7. Orders are issued for delivery only on business days.
8. Upon receiving the shipment, the Customer should carefully check the condition of the packaging and its contents. In case of any damage or other irregularities, they should, in the presence of the courier, draw up a damage report and notify the Seller.
9. In the case of refusal to accept the shipment or the inability to deliver it for reasons attributable to the Customer, the Seller is entitled to charge the Customer with the costs incurred in connection with such a situation (e.g., costs of returning the shipment to the Seller or re-sending it to the Customer).
10. If the Seller compensates the Customer for damage incurred during the transportation of the Product, claims due to the Customer against the carrier, to the extent covered by the Seller, pass to the Seller. The transfer of claims to the Seller does not require the conclusion of a separate assignment agreement.
11. The Seller allows the collection of the order at their stationary point at ul. Objazdowa 15, 43-100 Tychy. Collection of the order is possible only after prior confirmation by the Seller of the preparation of the Products for issuance and arranging the collection date.
§6. Payment Methods
1. The Customer makes a prepayment for the ordered Products:
- via the PayPro S.A. electronic payment system, operated by PayPro S.A. based in Poznań, in accordance with the regulations of the PayPro electronic payment system;
- by ordinary bank transfer to the Seller's bank account.
2. The Customer is obliged to make the payment within three days from the moment of concluding the agreement. In the absence of payment within the specified period, the order may be canceled.
3. The Seller begins fulfilling the order upon receiving positive transaction authorization information from the online payment system operator or after the funds are credited to the bank account in
the case of traditional bank transfer payments.
§7. Withdrawal from the Agreement
1. In accordance with the Act of 30 May 2014 on Consumer Rights, a Consumer has the right to withdraw from a distance agreement without giving a reason within 14 days from the date of receiving the Product.
2. To exercise the right of withdrawal, the Consumer must inform the Seller about their decision to withdraw from the agreement by an unequivocal statement (e.g., a letter sent by mail, fax, or email).
3. To meet the withdrawal deadline, it is sufficient for the Consumer to send the statement on exercising the right of withdrawal before the withdrawal period has expired.
4. The Seller allows the use of the model withdrawal form, which constitutes Appendix 1 to these Terms and Conditions, but this is not mandatory.
5. In case of withdrawal from the agreement, the Seller refunds the Consumer all payments received, including the costs of delivery (except for additional costs resulting from the Consumer's choice of a delivery method other than the least expensive standard delivery method offered by the Seller), immediately, but no later than 14 days from the day the Seller was informed about the Consumer's decision to withdraw from the agreement.
6. The Seller refunds the payment using the same means of payment used by the Consumer in the original transaction, unless the Consumer has expressly agreed otherwise; in any case, the Consumer does not incur any fees in connection with the refund.
7. The Seller may withhold the refund until receiving the Product back or until the Consumer provides proof of its return, whichever occurs first.
8. The Consumer should send back the Product to the Seller or hand it over to a person authorized by the Seller to collect it immediately, but no later than 14 days from the day they informed the Seller about the withdrawal from the agreement. The deadline is met if the Consumer sends back the Product before the period of 14 days has expired.
9. The Consumer bears the direct costs of returning the Product.
10. The Consumer is responsible only for the diminished value of the Product resulting from handling it in a way other than what is necessary to establish the nature, characteristics, and functioning of the Product.
11. The right to withdraw from a distance agreement is not granted to the Consumer in cases specified in Article 38 of the Act on Consumer Rights, in particular, in the case of agreements:
- for the provision of services, if the Seller has fully performed the service with the Consumer's express consent and the Consumer was informed before the performance that after the performance by the Seller, they will lose the right to withdraw from the agreement;
- in which the price or remuneration depends on fluctuations in the financial market which the Seller cannot control and which may occur within the withdrawal period;
- in which the subject of the service is a non-prefabricated item, manufactured according to the Consumer's specifications or serving to satisfy their individual needs;
- in which the subject of the service is an item that deteriorates rapidly or has a short shelf-life;
- in which the subject of the service is an item delivered in a sealed package that cannot be returned after opening due to health protection or hygiene reasons, if the package was opened after delivery;
- in which the subject of the service are items that after delivery, due to their nature, are inseparably connected with other items;
- in which the subject of the service are alcoholic beverages, the price of which was agreed upon at the conclusion of the sales agreement, and the delivery of which can only take place after 30 days, and their value depends on fluctuations in the market over which the Seller has no control;
- in which the Consumer expressly requested that the Seller come to them to perform urgent repair or maintenance; if the Seller provides additional services other than those requested by the Consumer or delivers items other than spare parts necessary for repair or maintenance, the right to withdraw is granted to the Consumer regarding additional services or items;
- in which the subject of the service are sound or visual recordings or computer software delivered in a sealed package, if the package was opened after delivery;
- for the delivery of newspapers, periodicals, or magazines, with the exception of subscription agreements;
- concluded through a public auction;
- for the provision of accommodation services other than for residential purposes, carriage of goods, car rental, catering, services related to leisure activities, entertainment, sports or cultural events, if the agreement specifies the day or period of service provision;
- for the supply of digital content which is not supplied on a tangible medium if the performance has begun with the Consumer's prior express consent and their acknowledgment that they thereby lose their right of withdrawal.
§8. Warranty and Complaints
1. The Seller is liable to the Consumer for the non-conformity of the Product with the agreement under the principles set out in the provisions of the Act of 30 May 2014 on Consumer Rights.
2. The Seller provides a two-year warranty for the Product.
3. The Consumer may lodge a complaint concerning the Product to the Seller:
- in writing, to the address: ul. Objazdowa 15, 43-100 Tychy;
- via email, to the address: meumedesign@gmail.com.
4. To facilitate the complaint process, the Seller recommends that the Consumer provides in the complaint a detailed description of the issue and the Consumer’s request, and attaches a copy of the proof of purchase or provides order details.
5. The Seller considers the complaint within 14 days of its receipt and informs the Consumer about the decision in writing or via email, depending on the Consumer’s choice.
6. In case the complaint is justified, the Seller shall repair or replace the Product with a new one, and if it is not possible (e.g., due to Product unavailability), the Seller will refund the Consumer the equivalent of the Product price and delivery costs.
7. The Consumer has the right to pursue non-judicial means of dealing with complaints and claims. The Consumer may, among others:
- submit a request to initiate mediation proceedings to the appropriate regional Inspector of Trade Inspection;
- submit a request for consideration of the case by the arbitration court at the appropriate regional Inspectorate of Trade Inspection;
- use the assistance of the appropriate local Consumer Ombudsman or a social organization whose statutory tasks include consumer protection;
- submit a complaint via the EU ODR online platform, available at http://ec.europa.eu/consumers/odr/.
§9. Final Provisions
1. The law applicable to the conclusion of the agreement and its performance is Polish law.
2. Any disputes arising from the application of these Terms and Conditions and the implementation of concluded agreements are settled by competent common courts.
3. The Seller reserves the right to amend these Terms and Conditions for important reasons, such as changes in legal regulations, changes in payment and delivery methods, changes in the scope of services provided electronically, changes in the Seller’s business address and contact details, and changes in the Seller’s business operations.
4. The Seller shall inform the Customer about the planned amendments to the Terms and Conditions by publishing a unified text of the amended Terms and Conditions on the Online Store's website, indicating the date of their entry into force, at least 14 days before the planned amendments take effect.
5. The Customer may terminate the agreement for the provision of services electronically by deleting their account in the Online Store or by submitting a statement of termination to the Seller at any time without incurring any costs.
6. In matters not covered by these Terms and Conditions, the provisions of the Civil Code and the relevant provisions of Polish law, including the Act on Consumer Rights, shall apply.